FAQ
1. How long does processing take?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is shipped, you will receive a confirmation email with tracking information (if available).
2. How long does shipping take?
Shipping typically takes 7–21 business days, depending on your location.
Total estimated delivery time:
8–24 business days (processing + shipping).
Please note that delivery times may vary due to customs, holidays, or carrier delays.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Tracking updates may take 2–5 business days to appear in the carrier’s system.
If you did not receive tracking details within 3 business days after placing your order, please contact us at:
4. Do you ship internationally?
Yes, we ship to multiple countries. Shipping availability will be shown at checkout.
If your country is not listed, please contact us before placing your order.
5. What if my order is delayed?
Delays can occasionally occur due to:
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Customs processing
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Weather conditions
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High shipping volume
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Carrier issues
If your order has not arrived within 30 business days from the shipping date, please contact us so we can assist you.
6. Can I cancel or modify my order?
Orders can only be canceled or modified within 12 hours of placing them.
After that time, the order may already be in processing and cannot be changed.
Please contact us as soon as possible if you need assistance.
7. What if I entered the wrong shipping address?
If you notice an error in your shipping address, contact us immediately at contact@rengo.shop.
We are not responsible for orders delivered to incorrectly provided addresses.
8. How can I contact customer support?
You can reach us at:
📧 contact@rengo.shop
🕒 Response time: 24–48 business hours
Please include your order number in your message for faster support.